Support for SAP systems
Support services in the following packages
Hotline
- Arranging a consultation with a professional advisor
- End-user support for operating the SAP system
- Explanation of standard processes, procedures
- Solving of the operational problems
- With or without direct intervention on the customer's system
Service availability:
- On working days from 8:00 to 17:00
Incident resolution
- Based on a monthly flat rate with guaranteed response times Package
- Response times from 1 hour
- Resolution times according to agreement
- Entering requirements 24/7
- In all areas of SAP systems
Solving change requests
- Based on an estimate of labor, offer and order
Covering legislative changes
- Support and implementation of HR changes
- Support and implementation of accounting and tax changes
Administration of SAP systems
- Technical support
- Regular monitoring of systems
- Application of SAP Service packs, SAP notes
- Management of users, authorizations and roles